Terms & Conditions

Check-in & Check-out Policy

  • Check-in Time: From 3:00 PM onwards.  
  • Early Check-in: Subject to room availability and prior arrangement. Guests are encouraged to notify the hotel in advance.  
  • Luggage Storage: Guests are welcome to leave their luggage at the reception before check-in.  
  • Reservation Guarantee: Reservations will be held until 6:00 PM on the scheduled arrival date, unless full payment has been received in advance. If you expect to arrive after 6:00PM, kindly inform us in advance so that we can arrange a late check-in.
  • Check-out Time: By 12:00 PM.
Cancellation & No-Show Policy
  • Cancellations must be made at least 48 hours before the scheduled arrival date (before 12:00 PM) to avoid cancellation charges.  
  • Late cancellations will incur a charge equivalent to one (1) night’s room rate, including applicable taxes, per room.  
  • In the event of a No-Show, a charge equivalent to one (1) night’s room rate, including applicable taxes, per room will apply.
Identification & Payment
  • A valid identification document is required upon check-in, preferably a Passport, MyKad, or National Identity Card.  
  • Walk-in guests are required to present a valid credit/debit card or make full payment in cash as a security guarantee against any incidental charges or room damages.  
Room Key Policy
  • Guests will receive a room key and/or key card upon check-in.  
  • The key/key card is valid only for the duration of the stay and must be returned upon check-out.  
  • A replacement fee of RM100 will be charged for any lost, damaged, or unreturned room key or key card.  

Tourism Tax

Effective 1 January 2023, a Tourism Tax of RM10 per room per night is applicable to all foreign tourists upon check-in. 

Exemptions: 

  • Malaysian citizens holding a valid MyKad  
  • Permanent residents holding a valid MyPR  

Hotel Policies

Food & Beverage
  • Cooking is strictly prohibited in all guest rooms.  
  • For your dining convenience, Mama Kim Wellness Kitchen is located on the ground floor.  
  • Room service is currently not available.  
Visitors
  • Visitors must register at the reception before entering the guest rooms.  
  • For security reasons, visitors are not permitted after 12:00 midnight.  
Hotel Property
  • Hotel inventory, equipment, and furnishings must not be removed from the premises.  
Damages
  • Should any repairs be required due to guest negligence or misuse, the guest will be responsible for all associated repair or replacement costs, payable before departure.  
Personal Belongings
  • Guests are advised to keep their valuables in the in-room safety deposit box provided.  
  • Sojourn Spa Hotel shall not be held responsible for any loss, theft, or damage to personal belongings during the stay or after check-out.  
Prohibited Items

For the comfort and safety of all guests, the following are strictly prohibited: 

  • Combustible or hazardous materials  
  • Pets or animals  
  • Durian or other strong-smelling food  
  • Alcoholic beverages  
Non-Smoking Policy

Sojourn Spa Hotel is a 100% non-smoking property. 
Guests wishing to smoke may do so only in the designated outdoor areas. 
A cleaning fee of RM300 will be imposed for smoking inside guest rooms or any indoor hotel areas. 

Parking Policy

  • Complimentary parking is available for hotel guests.  
  • Reserved parking spaces are limited and are allocated on a first-come, first-served basis.  
  • All vehicles are parked at the owner’s sole risk. The hotel shall not be liable for any loss, theft, or damage to vehicles or their contents.